Job Introduction

Job Title:                    Customer Engagement & Relationship Project Manager

Salary Banding:         £42,420-£53,280

Job Location:             Warrington             

Contract Duration:      Permanent  

Hours (weekly):          35 (Monday-Friday)

Are you looking for an opportunity where you can really MAKE A DIFFERENCE?

Your Housing Group is growing and evolving and have recently been appointed a strategic partner to Homes England. This partnership means there are some fantastic multi-team projects currently being delivered and, on the horizon, which will change and transform our asset management and Customer Service Delivery capabilities, through people, process and system change.

To maximise customer engagement and develop the customer relationship, we have a brand new and exciting opportunity for a highly motivated, experienced and delivery-focused Customer Engagement & Relationship Project Manager.

Our customers rely on the services we provide and we’re proud to help improve their lives and our aim is to continue to provide customers with reliable and fit for purpose services.

Working closely with our customers, establishing a Customer Involvement Programme, the Customer Engagement & Relationship Project Manager, will be working to continuously improve our service and customer offering.  Evaluating what we currently offer, ensuring it meets the needs of our customers today and in the future.

If you have….

• Significant experience in managing complex Projects
• Experience of working with residents groups and involved tenants on service reviews
• Excellent interpersonal, communication and organisational skills
• Strong influencing skills
• The ability to lead and motivate internal project teams, clients and third parties
• The ability to make decisions based on facts and commercial perspective
• Tenacity, with the ability to drive projects and overcome issues and barriers
• People management and leadership experience

                         ………….  we’d love to hear from you!

What do we have to offer? A competitive salary, a Healthcare cash-back plan, pension scheme with employer contributions, up to 25 days annual leave, (increasing with length of service), plus Bank Holidays, alongside a highly flexible working culture supported by several excellent benefits and rewards.   

Your Housing Group is a new generation of housing provider, working efficiently and effectively to build as many quality houses as possible, thereby playing its part in solving the national housing crisis. With over 28,000 homes across the North West, Yorkshire and the Midlands, the business has a large portfolio of retirement living developments and an innovative private rental offer in Nuvu.   YHG1                         

Closing date:  5th May 2020

We may close this advert earlier than advertised, therefore, you are encouraged to apply as soon as possible - thank you

Vacancy Details

Job Title:                    Customer Engagement & Relationship Project Manager

Salary Banding:         £42,420-£53,280

Job Location:             602             

Contract Duration:  Permanent  

Hours (weekly):        35

Grade: D

Our customers rely on the services we provide and we’re proud to help improve their lives and our aim is to continue to provide customers with reliable and fit for purpose services.

To maximise customer engagement and develop the customer relationship, we have a brand new opportunity for a delivery-focused, Customer Engagement & Relationship Project Manager.

Working closely with our customers, establishing a Customer Involvement Programme, the Customer Engagement & Relationship Project Manager, will be working to continuously improve our service and customer offering.  Evaluating what we currently offer, ensuring it meets the needs of our customers today and in the future.

To be a successful Customer Engagement & Relationship Project Manager, you will have….

• significant experience in managing complex Projects
• experience of working with residents groups and involved tenants on service reviews
• excellent interpersonal, communication and organisational skills
• strong influencing skills
• the ability to lead and motivate internal project teams, clients and third parties
• the ability to making decisions based on facts and commercial perspective
• Tenacity, with the ability to drive projects and overcome issues and barriers

As it’s likely this role will manage existing or future colleagues in the business, previous people management experience is preferred.

For internal applicants who are at risk of redundancy, please clearly state this when completing the application questions                            

Closing date:   5th May 2020               

Your Housing Group