Job Introduction

Role:  Court Officer – YHG/TP/10797/457

Salary:  £22,400-£28,140 per annum, (pro-rata)

Location:  Agile, with the ability to cover various locations within Staffordshire

Duration:  Permanent

Hours:  21 hours per week – days to be agreed

Tier:  5R

Do you have previous experience in income collection? Are you are a self-motivated and enthusiastic individual ready to take on a new challenge? If so then this is the ideal role for you……

What are we looking for? We are looking for a flexible & outcome driven Court Officer who is ambitious and resilient with a proven ability to deliver excellent customer service. 

The role works closely with the Central Income team based in Preston and predominantly covers Staffordshire, with some cover of Crewe, Cheshire. 

Therefore it’s likely you will be based in or around the Staffordshire area.  Due to the geographical spread of this role, the ability to drive (with access to a reliable vehicle) will enable you to travel around the area to fulfil the role requirements – please review the attached role profile to get a clearer understanding of the role.

As stated above, the location of this role is ‘agile’ – but what does that mean?  It means this role isn’t based at a specific office location and that the hours of work can be flexible in order to meet the needs of the business and our customers

How will we prepare you for this role and way of working? Successful applicants will undertake a robust induction programme, covering crucial areas for success such as negotiation techniques and maximising income/debt recovery.

Who are we looking for? Ideally, you will have experience of providing representation at court & a have a social housing background.   You will:                                                                       

• Be experienced in attending & preparing for rent possession cases at County Court & Eviction.
• Be a strong communicator with a high level of attention to detail and enjoy working as part of a fast paced team
• Be a highly skilled negotiator with experience of dealing with difficult customers
• Target and deadline driven, with a demonstrable passion to provide great customer service

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

Your Housing Group is a new generation of housing provider, working efficiently and effectively to build as many quality houses as possible, thereby playing its part in solving the national housing crisis. With over 28,300 homes across the North West, Yorkshire and the Midlands, the business has a large portfolio of retirement living developments and an innovative private rental offer in Nuvu.

If you believe you have the skills, experience and knowledge to perform effectively in this role, please visit us at: https://jobs.yourhousinggroup.co.uk/members/modules/job/detail.php?record=457 to apply for this role.  Please ensure you complete and submit your application prior to the closing date below.

Applicants are advised that, in the event of receiving a high number of applications, we reserve the right to close this vacancy early. As a consequence you are urged to submit your application as soon as possible.     

Closing date:              9^th March 2018

Your Housing Group