Compliance Operations Manager

Job Introduction

So…. What is this role exactly?

This is an exciting opportunity for an experienced Operations/Contract Manager to join our high performing Asset Compliance team.

Due to team expansion, we are looking to recruit an additional Compliance Operations Manager, who will have overall operational responsibility for services including Asbestos, Fire Safety Systems, M&E, Lifts and Water Hygiene.

Safety is YHG’s number one business priority and as a senior member of the Asset Compliance Team you will play a key role in ensuring YHGs regulatory and statutory asset compliance obligations are met, and our customers and buildings are safe.

We are looking for an individual who is experienced in delivering servicing and maintenance contracts at a senior level, ideally within social housing . Strong leadership and management skills are essential along with ability to manage and maintain constructive relationships with contractors and other stakeholders. You will be required to manage and deliver a number of internal projects simultaneously, lead on service improvement and establish, implement and maintain a performance framework for the management of contractors.

What will my working week look like? 

The role is Monday to Friday with flexible working hours (although we do normally require cover during normal day time hours to meet business needs).

You will live within the North West, with the ability to visits sites across the region. You will also live within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings, training courses and team collaboration days.

What will I be responsible for doing?

First and foremost, you will be responsible for the leadership and management of a team of servicing and maintenance contract delivery staff, with specific responsibility for ensuring YHG’s compliance with statutory and regulatory obligations  and service standards for Asbestos, Fire Safety Systems, M&E, Lifts and Water Hygiene. 

Working alongside the existing Compliance Operations Manager you will establish, implement and maintain a performance framework for the management of contractors, ensuring YHG achieve value for money and the best possible service for it’s customers.

You will lead on service improvement, reviewing and identifying lessons learnt from customer complaints and develop creative technical solutions to maintenance and repair issues, seeking new and innovative building maintenance technologies. You will also lead on the procurement and commissioning of contracts, including preparing technical specifications and tender documentations.

You will be required to keep up to date with relevant legislation, health & safety and best practice and adapt service delivery accordingly.

One of the great things about this role is that it is a new role, giving you the opportunity to make it your own. You will have clear team and personal objectives to work towards and the opportunity to learn and progress.  You will also have the opportunity to work with a cross section of colleagues across the organisation including our Repairs, Planned Investment, Development and Housing Management teams.

And what would make me stand out from the crowd?

To be a successful as a Compliance Operations Manager, here at YHG, you will have….

• experience in delivering servicing and maintenance contracts at a senior level, ideally within social housing.
• experience of managing and leading staff and teams.
• experience of managing budgets.
• the ability to carry out data analysis/manipulation and produce clear, well-structured reports to Boards and management teams.

Ideally you will…

• hold an Asbestos, Fire Safety Systems, M&E, Lifts or Water Hygiene qualification.
• be willing to undertake training to further improve on your technical knowledge.
• have experience of talking to customers and resolving complaints.
• have a thirst for personal development and progression.

This role is ideally suited to someone that has a genuine passion and enthusiasm for compliance, resident safety and excellent customer service. There will be plenty of opportunity to shape and improve service delivery.

If you feel this could be the right role for you, we would love to hear from you!

Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group’s website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we will offer a salary of between £50,000 to £55,000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diary’s, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

Closing Date:  8^th January 2023

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG3