Job Introduction

Job Title:                Assistant Regional Manager

Salary:                   £33,000 per annum

Contract:               Permanent

Location:               Liverpool/Homeworking

Weekly Hours:      Full time 35 Hours per week       

So…. What is this role exactly?

This is an exciting opportunity for an Assistant Regional Manager to join our Regional Neighbourhood Housing team covering our Liverpool area. 

It’s a great time to join YHG and the team as we continue to focus on delivering a great service to our customers and continuous improvement of our services.

We are looking for a can do’, solution focused, and passionate customer service housing professional, who understands and can contribute to continuous improvement initiatives and has extensive knowledge of allocations and lettings.

You will need to be organised with a strong focus on compliance, customer satisfaction and KPI’s and be willing to support the wider regional teams as and when required.

The role involves direct line management responsibility and a small team responsible for managing the lettings service and customer onboarding, along with compliance requirements of five tower blocks at Sefton Park.

What will my working week look like? 

Exciting and varied! You will lead your team in delivering a great lettings and customer onboarding experience across Liverpool, whilst managing all aspects of compliance for the business applicable to your role.

The role is hybrid with a mix of home working and attending the office on a weekly basis to support, lead and engage your team, so traveling is required.

You will also live within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses.

What will I be responsible for doing?

First and foremost, you will provide:

• A great customer centric service, leading your teams in delivering the same
• A consistent and informative new customer lettings onboarding experience
• Strong focus on KPI requirements for our lettings and compliance targets
• Both a reactive and proactive service to the demands of the role and have a solution customer first approach when managing complaints

And what would make me stand out from the crowd?

To be a successful as an Assistant Regional Manager, here at YHG, you will have….

Beneficial to the Role

If you think you’d be a great fit, we’d love to hear from you!

Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group’s website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £33,000 for a 35-hour week, and 25 days (pro-rata) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date:   17^th January 2023

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or advert) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Your Housing Group