Job Introduction

Job Title:                  Agency Services Co-ordinator

Salary Banding:            £26,000 - £28,000

Job Location:                Homebased North West

Contract Duration:       12 months Fixed Term Contract

Hours (weekly):     35 hours (Monday to Friday)

Are you a housing professional looking for a fresh challenge? Are you looking to expand your existing skills and experience with a company where 88% of employees recommend it as a great place to work?

Due to an internal promotion, Your Housing Group has a fantastic opportunity for an Agency Services Co-ordinator for 12 months to work across the Agency Managed Services portfolio across the North West area.  Although this is a fixed term contract, there’s the potential for it to be extended or even made permanent.

You will be homebased living within a reasonable travelling distance to our Head Office in Birchwood, Warrington (WA3 7QH) to attend meetings and training.  You will also travel in and around the operating region within the North West.

You will be responsible for providing accommodation and support to vulnerable residents, working in partnership with a number of specialist care and support providers.

As an Agency Services Co-ordinator you will work closely with external Care and Support Providers to ensure contractual compliance is fulfilled and will help drive service improvements and monitor the services that they are providing to Your Housing Group residents.

You will provide advice and guidance to the support providers on all aspects of tenancy and housing management, compliance performance, adhering to (and reporting) KPI’s. You will be performance driven, with the ability to manage your own workload and meet targets.

As the Agency Services Coordinator, you will…

• have excellent communication skills, with the ability to build and maintain strong working relationships, internally and with external partners
• be an experienced housing management professional, with plenty of experience of delivering our void and lettings service and compliance functions
• work with the rent and service administration teams to monitor rent and service charge setting, invoicing and payments from managing agents
• have responsibility for managing the key performance targets set for your respective patch
• have the ability to successfully manage tasks to deadline 
• a proven passion for handling customer and stakeholder enquiries through to resolution

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

What do we have to offer?

• A competitive salary of £26,000-£28,000 (dependent upon experience)

• 22 days annual leave per annum
• 3 additional days annual leave to be used between Christmas & New Year
• All Bank Holidays
• A Pension Scheme (with contributions matched up to 8%)
• A Cash Back Healthcare plan (claiming back for things like dentist and opticians’ visits)
• Discounted digital gift cards
• Cycle Scheme

Your Housing Group has over 29,000 homes across the North West, Yorkshire, and the Midlands. Our residents range from teenagers, right through to retirement age and beyond with varying requirements, needs and support. We also have an innovative private rental offer too! 

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.  

Closing date:    17th February 2022           

We may close this vacancy earlier than the date indicated above, therefore, you are encouraged to submit your application as soon as possible.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property (although some roles exclude tenants due to the access to confidential tenancy information).  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the advert and role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme, where a potential conflict of interest or a probity matter has been identified.  YHG1

Your Housing Group