Job Introduction

Job Title:    Administrator

Location:    Homebased North West

Contract:    10 month Fixed Term Contract

Salary:        £19,500

Hours:         35  (Monday to Friday)

So…. What is this role exactly?

This is a great opportunity for an experienced Administrator to join the Insurance & Risk Team at Your Housing Group. 

You will be covering for maternity leave for around 10 months, there’s the possibility that this could be extended, there is also the potential of a permanent opportunity within the business too.

We are looking for someone that is genuinely passionate about providing an excellent administrative service, helping to support how the Group manages and defends its claims. 

What will my working week look like? 

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Birchwood, Warrington, to attend meetings and training courses.  You’ll be required to visit our Head Office approximately once a week, however some weeks it may be more. 

What will I be responsible for doing?

First and foremost, you will be responsible for handling insurance queries that the team deals with via an insurance email inbox.  

You will be maintaining claims records, collating information (which supports the effective management of insurance claims) and liaising with internal departments and the Group’s Insurers.  It's a really interesting role.

You will also ensure that any relevant evidence is collated for any insurance claims and investigate any claims related incidents to help mitigate the risk to the Group.

One of the great things about this role is that you will be part of an extremely supportive team, that works collaboratively across the wider business, with a number of key stakeholders

It’s not just internal customers that you will be supporting, you will also have the opportunity to build great relationships with external partners and customers. 

And what would make me stand out from the crowd?

To be a successful as our Insurance & Risk Administrator, here at YHG, you will have…..

• extensive administration experience – administrating data and documents, whilst maintaining accurate records
• knowledge of how to investigate claims (preferred)
• transferrable experience in administration of key records or claims management
• experience of managing tasks to deadlines

Ideally you will have…

• excellent communication skills
• excellent relationship building skills

This role is really suited to someone who is likes speaking with a range of customers and wants to make a difference. 

If you don’t have previous experience in insurance but are a highly organised administrator who can build great relationships, keep to deadlines and help manage multiple tasks, then we would really love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer a salary of £19,500 for a 35 hour week, and 25 days (pro-rata) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done.  If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

Closing Date:  14 July 2022

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/advert) they will be guaranteed an interview.  YHG1

Your Housing Group