Job Introduction
Job Title: Adaptations Co-ordinator
Salary: £37,091
Contract: Permanent
Location: Regional
Weekly Hours: 35 Hours
So…. What is this role exactly?
This is an exciting and challenging role for a customer focussed individual to join the Adaptations Service as an Adaptations Co-ordinator to join an award-winning team at YHG.
We are looking for a passionate Adaptations Co-ordinator to manage and deliver minor and major adaptations from enquiry through to completion.
You will be a team player who will help us deliver high quality services to our customers around providing high quality adaptations works.
Work in accordance with the Adaptations policy and procedures to ensure that our customers are provided with a high-quality effective response to their requests for help and assistance
What will my working week look like?
The role will require some regional working to visit customers’ homes however much of your time you will work from home. You must live, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings, collaboration days with your team and training courses.
What will I be responsible for doing?
First and foremost, your role will be responsible for ensuring the delivery of all minor and major adaptations across YHG stock working in collaboration with external stakeholders.
In this role, you are required to co-ordinate works for customers ensuring a high-quality service.
You will ensure works are undertaken in line with the Adaptations Policy and budgets.
Decision making, is accurate, providing robust, timely updates based upon individual cases.
Develop effective relationships with internal colleagues and external stakeholders effectively.
The ability to manage a challenging varied caseload using initiative and experience to make appropriate decisions.
Present cases to YHG’s Adaptations Panel.
You will liaise with external contractors to ensure that’s works are undertaken competently, promptly and manage costs.
Raising work orders with contractors, issuing Purchase orders, raising and reviewing asbestos surveys including managing asbestos removal.
Ensuring all cases are monitored and progressed from the beginning through to completion.
And what would make me stand out from the crowd?
To be a successful Adaptations Co-ordinator, here at YHG, you will have….
- Knowledge and experience of working within an Adaptations Service.
- Strong problem-solving skills with good attention to details with the ability to apply technical knowledge to resolve practical issues.
- Experience of working in social housing or Local Authority.
- Experience of working in a customer focussed role with the ability to manage customer expectations.
- Effective communication skills that include the ability to listen well and communicate sometimes difficult decisions to customers, colleagues, and external stakeholders.
The ability to use SharePoint, MIS, EXCEL, Word etc to accurately record, organise and report data in line with service requirements.
- Full UK Driving License / Use of own Vehicle.
Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group’s website - www.yourhousinggroup.co.uk/careers.
That all sounds great, what’s in it for me?
In return we offer £37091 for a 35-hour week, and 26 days (pro-rata) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.
We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website - www.yourhousinggroup.co.uk/careers.
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.
Closing date 12th August 2026
Interview Date : Monday 17th August 2026
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2
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