Job Introduction

Job Title:               Service Charge Lead

Salary:                   £36,000 - £41,500

Contract:               Permanent

Location:               Homebased (North West)

Weekly Hours:      35

So…. What is this role exactly?

This is an exciting opportunity for a Service Charge Lead to lead our Charge Setting team within the Finance Team, undertaking the annual service charge process for a wide range of properties across the Group.

Reporting to the Rent and Service Charge Manager, this role will provide a varied workload, with the opportunity to get involved in improving the service charge process from budget setting through to the production of annual account statements.

We are looking for someone with experience of leading annual service charge processes, including budget setting and the production of audited service charge accounts for various tenures, whilst striving for best practise and also providing excellent customer service.

What will my working week look like? 

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately 2 - 4 times a month.

What will I be responsible for doing?

First and foremost, you will be responsible for leading the charge team in all annual service charge processes including the annual budget setting process for all tenures, and the production of annual statements and liaison with auditors where required. You will keep up to date with relevant legislation and ensure the team’s compliance with this. You will guide the team to ensure they strive for best practise and be keen to improve processes to improve accuracy and efficiency.

One of the great things about this role is you’ll get to work with colleagues across finance and the wider business in setting and reporting the service charges across a variety of different property types, alongside helping colleagues and customers with any queries relating to service charges.

You will have a real opportunity to shape the charge setting process and ensure consistency in reporting across YHG!

And what would make me stand out from the crowd?

To be a successful as a Service Charge Lead here at YHG, you will have…

• Experience of delivering an effective service charge process from setting service charges for tenants and leaseholders to annual service charge accounts production
• Excellent stakeholder management, consulting with internal customers and residents as required to assist in delivering processes in line with legal requirements
• Sound knowledge of the key issues, legislation and best practise in relation to service charge setting  

Ideally you will be… 

• A team player
• Someone with an eye for detail
• Highly competent in Microsoft Excel and Word

This role is really suited to someone who likes to continuously review and improve processes learning from feedback and best practise requirements. You’ll have an attentiveness to detail and a high degree of numerical accuracy, alongside the ability to work to deadlines.

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer between £36,000 - £41,500 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done.  If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work.

Closing Date:   3rd January 2025

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2

Your Housing Group