Salary Banding: £22,400 - £25,500 per annum
Job Location: Handforth, Cheshire
Contract Duration: Permanent
Hours (weekly): 35 (Monday-Friday)
Are you passionate about making a difference? Do you take pride in providing a professional and high-quality service to your customers? Are you looking for a role where 2 days are never the same?
Your Housing Group has over 28,000 homes across the North West, Yorkshire and the Midlands, and a large portfolio of retirement living developments - we now have an exciting opportunity for a Retirement Living Services (RLS) Scheme Manager based at our over 55’s 53 apartment Retirement Living Village at Oakmere, Handforth, Cheshire, SK9 3NS).
Oakmere is not a care home/nursing home environment. Tenants and leaseholders within the scheme are able to maintain an independent lifestyle and as their Scheme Manager you will provide support and advice to all customers, maintaining the friendly community atmosphere we have within Oakmere.
You’ll have great communication skills and be a true “people person”, you will also be commercially minded and always on the lookout for opportunities to improve and enhance YHG’s service to our customers.
You will utilise your previous people management skills, managing a team that provide housing and related services, you will signpost and liaise with customers and their families, and work in partnership with external agencies to ensure customers’ needs are always met.
In the rewarding, non-residential role of RLS Scheme Manager, you will………
- deliver an excellent customer service which meets/exceeds expectations
- oversee the delivery of high-quality housing and facilities management
- ensure excellent customer service is achieved
- ensure all activity is reflective of older people’s aspirations and supports the achievement of Your Housing Group’s vision.
- have previous experience within older people’s housing services or managing scheme of a similar size
- have demonstrable knowledge of managing performance, housing legislation and housing management principles.
………..if that sounds like you and what you’re looking for from your next role, we would love to hear from you!
In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.
Your Housing Group is a new generation of housing provider, working efficiently and effectively to build as many quality houses as possible, thereby playing its part in solving the national housing crisis. With over 28,300 homes across the North West, Yorkshire and the Midlands, the business has a large portfolio of retirement living developments and an innovative private rental offer in Nuvu.
This role is eligible for a DBS check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (i.e. it involves certain activities in relation to children and/or adults) and is defined as regulated activity under Part 1 of the Safeguarding Vulnerable Groups Act 2006. Therefore, a DBS ENHANCED (including Adult/Child Barred List) check for a regulated activity is an essential requirement.
Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.
Closing date: 23 August 2019
Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property. It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.YHG1
Your Housing Group