Scheduler
Job Introduction
Job Title: Scheduler
Salary: £26,667
Contract: Permanent
Location: Homebased (North West)
Weekly Hours: 40
So…. What is this role exactly?
To be successful you will need to be experienced and confident in the planning and management of repair operatives’ daily schedules, and comfortable adapting your approach to work collaboratively with our colleagues in operations and the customer service contact centre to support the delivery of an effective and customer focused repairs and maintenance service.
As a Scheduler in our reactive repairs service, you’ll play a pivotal role in ensuring our customers receive a seamless and high-quality service that’s proud to do things the ‘YHG way,’ which means we value respect, fairness, honesty, and care in everything we do. If you share these values and have a passion for delivering excellent customer experiences, we’d love to hear from you!
What will my working week look like?
You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a week.
What will I be responsible for doing?
You will be comfortable demonstrating the YHG values to provide an exceptional resource planning service for our customers. In addition to managing the operatives’ diaries you will be handling inbound calls and emails, and conducting outbound calls to ensure customers are kept informed about their repair or maintenance request, ensuring that information is updated on the appropriate systems accurately and in a timely manner.
And what would make me stand out from the crowd?
To be successful as a scheduler, here at YHG, ideally you will have…
- Knowledge and experience of scheduling
- Excellent customer service skills and experience of handling customer contacts
- Strong organisational skills and an ability to prioritise a busy and reactive workload that can have conflicting priorities.
- A positive, resilient, and flexible approach.
- Ability to demonstrate reliability and initiative and be able to work as part of a team and on your own.
- And be honest & reliable, respectful & fair and care about our customers.
Preferably you will…
- Have experience of scheduling in a repairs and maintenance service.
- Have experience of FLS & Accuserv but training can be provided for the right person.
- Have social housing experience.
This role is really suited to someone who strives for continual improvement and likes to get things right first time and produce excellent results for our customers and colleagues.
If you feel this could be the right role for you, we would love to hear from you!
For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers
That all sounds great, what’s in it for me?
In return we offer £26,667 for a 40 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.
We offer a home working culture, giving you more time at home, no more daily commute or the expense that comes with that. However, we know that those social interactions with your teammates are also important, so we have a state-of-the-art collaboration space based in Birchwood, Warrington (which you’ll need to be able to comfortably commute to when needed for team days, meetings, and training etc).
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.
Closing Date: 3rd January 2025
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1
Your Housing Group
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