Vacancy Details

Role:  ICT Trainer – Ref YHG/TP/66/304

Salary:  £30,400 - £38,190 per annum,  

Location:  602

Duration:  Permanent

Hours:  35 per week, working Monday to Friday

Tier:  5R

Are you looking for a role where you can make a difference?

Do you have a passion for developing others through continuous improvement and learning through technology?

Are you a people person and an excellent communicator?

This is an exciting opportunity for an experienced ICT Trainer to join our inspiring, positive and supportive ICT function during a period of significant change in systems, process and strategies.

You will be part of the newly formed ICT Service Delivery team working with a passionate and dedicated team to deliver a high quality technology experience to our customers.

The purpose of this role is to ensure that the Group’s staff have the knowledge, ability and resources available to them to enable them to make the most effective use of the Group’s ICT resources. To create effective training resources for existing and new technologies that enable staff to become effective IT users.  To work with other members of the ICT Department to ensure that systems, process and people are fully aligned and that the right working practices are embedded across the Group.

If you have the following experience we would really like to hear from you:-

• Substantial experience of delivering IT training and producing training and procedural materials
• Developing, managing and promoting a System Expert framework that creates a pool of available knowledge for Business Applications
• Being a System Expert for the Group’s Housing, Finance and Document Management Systems
• Creating a self-serve support service (knowledge base, guidance library and hints and tips) that enables customers to resolve low level support issues and build up their own knowledge and expertise.
• Experience in working with other members of ICT and BusinessGroup project teams to deliver improvements and ensure staff are utilising the available ICT resources to work effectively to ensure consistent working practices are embedded across the Group
• Creating and maintaining the Group’s End User Documentation Library ensuring that all Guidance notes are kept up to date
• Organising User Acceptance Testing of planned application upgrades and ensure that any newly available functionality is reviewed and if appropriate made available to customers
• Work with operational staff to ensure Business Readiness on software implementation projects

Prior to application, please review the attached Role Profile to better understand the role and key responsibilities. Please ensure you complete and submit your application prior to the closing date below.

Applicants are advised that, in the event of receiving a high number of applications, we reserve the right to close this vacancy early. As a consequence you are urged to submit your application as soon as possible.  

For internal applicants who are at risk of redundancy, please clearly state this when completing the application questions.      

Closing date:  Wednesday 7th March 2018                   

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. 

Your Housing Group